One of the most popular outdoor activities across the country is camping. From public family campgrounds and camp resorts to bivy and tent camping off the beaten path, the great outdoors calls to many, and those who heed that call are in for adventure. Many people are introduced to the activity by way of family camping vacations at some point during their youth, and the tradition carries on through adulthood, until they begin their own family traditions of reveling in all that Mother Nature has to offer.
Family vacation summer camping trips
There are many different ways that you
These days, it’s more important than ever for your hotel to meet and exceed customer expectations. Guests have more choices than ever before; they want as much information as possible, don’t want to wait to book, and won’t put up with subpar service. After all, the top two reasons for customer loss are perceived poor treatment and company failure to quickly solve problems. Having hotel management solutions like our hotel reservations software can help you stay ahead of the curve and address potential pitfalls before they even occur. But while having a hotel property management system can keep things running smoothly, it’s important for your employees to understand why stellar customer service should be the top priority. Here are just a few reasons why you should be focusing on your customer satisfaction strategy:
- You need more than just a website
While hotel front desk software will make sure bookings are completed in a streamlined way, you need to make sure customers know about your business. It’s not enough to have just a basic website for your hotel anymore. You need a carefully curated web presence with visibility on many different sites and platforms. Most customers aren’t willing to take a gamble on a hotel that doesn’t provide a lot of information, so make sure you’re active on social media networking sites and review sites. It may also be in your best interest to work with online travel agencies or other travel websites so that you can reach a wider audience. When guests feel confident in booking their stay (and in any subsequent interactions) with you, you’re able to win them over before they ever arrive.
- Customers have higher expectations
In the digital age, customers expect to be able to book online with no issues. Most clients will make the assumption that if they run into problems just making their reservations, they’ll likely experience issues during their actual stay. Many will not even have the patience to make a phone call, opting instead to look elsewhere for their hospitality needs. That’s why we’ll bend over backward to make sure your hotel property management system is working when you need it. Peter Casey, General Manager at America’s Best Value Inn, notes that “hotels are a 24-hour business … and in some markets, you can’t wait five hours to get a resolution” for a problem with your software. We work in real-time to fix any issues that should arise to ensure that you’re always able to meet your customers’ needs and won’t miss out on business.
- Reviews hold much more weight
Travelers rely on reviews when making their bookings. So if you have negative reviews on reputable websites, the cards are already stacked against you. People are much more public about their ratings now, so you can’t afford to have any negative reviews. Problems need to be solved immediately, and there is no excuse when expectations aren’t met. Having a hotel property management system can help reduce the chance a problem will arise, but when one does, you need a system in place to address these concerns and provide a solution that will please your guests. One bad review can derail customer perception, and failure to respond can seal your fate.
If you need a way to improve your customer satisfaction rates, our hotel management system software can be an excellent option. For more information, get in touch with us today!
In a time when many Americans debate the difference between taking a traditional taxi or another kind of private driver option, the decision to take the shuttle to the airport is still the most viable option in many situations. And while many people think of large buses as the option for long distance transportation services, a shuttle to the airport is also a common use for these large cost and energy efficient vehicles.
At some of the largest cities in America and at some of their largest airports it simply does not make sense to use any other option than a shuttle to the airport. From rental car agencies that are located miles from the terminal to individual in town travelers, the confusing and crowded airport entrances and exits are complicated. An individual driver, in fact, can find h
Many people bemoan the experience of traveling on coach when they fly but the situation may be changing. Some things that makes flying better for many people are the aircraft display systems or the inflight entertainment systems that allow passengers to watch movies and television shows. Wiredandnbsp;has reported on some of the changes that are underway to make flying more enjoyable in coach.
They are starting to add mood lighting. Airlines are looking to make it easier for passengers to fall asleep while onboard. Virgin Atlantic started the trend but now both Boeing and Airbus have warmed to the idea. First, they are using LED lighting to create a softer look and make it easier for people
Whether you’re shopping for control displays or inflight entertainment systems (IFE systems), the considerations that you need to take into account are limitless. Your control displays impact the pilot and co-pilot’s ability to safely carryout the flight plans. Your IFE systems impact the passengers’ experience. If your flight gets from one point to another adequately, but the IFE systems are outdated or malfunctioning, your passengers’ impression of the entire trip will be marred by your poor IFE systems. To help you get started, we’ve put together a quick list of considerations that you should make:
Three Things to Think About While
When it comes down to the survival of the human race, nothing is more important than food. Civilization as we know it today really didn?t develop until the introduction of agriculture and food production. Simply hunting and gathering wasn?t working out for large human populations then, and it certainly isn?t going to cut it now in the modern world.
From large Montana ranches to small family-owned farms, farms and ranches provide food for small communities and big cities alike. Running a farm or ranch is one of the oldest professi
More than 40 million Americans went on a camping trip in 2013. Were you one of them? If not, consider taking your family on a camping vacation this year! Camping is a great way to spend quality time with your family, get a healthy dose of fresh air, and give your children a lifelong love of the outdoors. Camping is also a versatile activity that?s accessible to everybody. Whether you?d rather stay in a comfortable cabin or explore wooded campgrounds and nature trails, there?s a style of camping to suit everyone. Here are five reasons to take a camping trip with your family soon.
Spending time in nature is healthy for adults and kids.
No matter how old or young you are, spending time outside in nature is one of the healthiest things you can do. Soaking in the natural beauty of the gre
It might still be summer, but it in a just a few months the country will be gearing up for its second favorite pastime, football. If you are a college or professional football fan you are probably already getting ready for your fantasy league, while at the same time making football party plans. Many fanatics actually take trips to watch their favorite teams play by renting charter buses. There is nothing better than gathering with all your best friends to pile onto a charter bus to watch your favorite team hopefully come up with a victory. However, there are a couple of tips to keep in mind to ensure that your road trip doesn?t become a nightmare.
Does the Company Have a Clean Record
A quick search of the internet will come up with several horror stories in which char
Let’s talk about mental and emotional health. Much like your physical well-being, your mind and your heart can grow weary and sick over time due to exhausting work weeks. Just as you would take a bowl of hot chicken soup and some sleeping medicine for a cold, so would you take some time off to cure exhaustion, stress and loneliness. Vacation condo rentals are proving a highly effective way of shaving off the worst of emotional wear and tear due to their combination of smart locations, quality amenities and privacy. While hotels and motels are viable options, a condo offers you more than you’d ever find at a traditional bed-and-breakfast without digging too deep into your budget. Why don’t we take a look?
Flying has become a regular part of life for many people. While it’s true that some people still haven’t had their first flight, many find that flying is not only a necessity, but a choice preferable over all other forms of travel. In fact, some people regularly fly for work — sometimes on a weekly basis, or even every few days. Flying is not the scary thing it once was, but something as natural and normal as taking the bus — though much more efficient, of course. This regularity of flying doesn’t mean, however, that it’s as comfortable as it should be. Many frequent flyers complain of aches and pains, and of the cramped quarters they spend hours within. It’s a fact of life that not all of us can afford to upgrade to first class, but that doesn’t mean we should be uncomfortable. Flying shouldn’t be s