Bespoke. A term often applied to the clothing industry, it refers to buying something that’s custom made to order. Like that suit you’re wearing that was made to measure, there are many things that can be customized to perfect your fit and lifestyle, including private aircrafts.
Admittedly, the process of customizing and purchasing private jets is a little more in-depth than a tailor taking a few measurements and sending you a suit a few weeks later (you look great, by the way). It’s much more than monograms, lengths, and lapels, but the investment is worth the time and money, especially when you spend a great deal of your time in private chartered flights. Out of business charter jet passengers, about 22% are upper management, 50% are miscellaneous managers, and 20% are other service and support staff. Their needs are generally met by regularly chartered private jets, but you are wheels up much more often than they are. It’s high time you treat yourself to a home in the sky you can truly call your own, and we’re here to guide you through the complex aircraft completions monitoring process.
Don’t be stubborn, you’ll need help
Again, it’s an airplane, not a suit. You need a subject matter expert. Hire one. You’re not going to learn everything there is to know about airplanes overnight (over years, either, for that matter), so an aviation consultant will be able to help you manage your needs, wants, restrictions, and uses into a prudent purchase direction rather than you blindly picking the first jet that makes you say “whoa”. With the right aircraft completions management company, you can ensure your new executive aircraft cabin is uniquely yours, built around your lifestyle and your executive needs. From the right cabin interiors to custom features to impress your guests, you need an expert to assist you.
What will you use it for?
Flying, right? Sure, but what kind of flying? Many people buy jets that they end up underutilizing just because they have the disposable budget to do so. If the majority of the time only three or four people are going to be passengers, buying a 50-person jet is a costly, wasteful endeavor. The general consensus is that your airplane purchase should be able to handle 90% of your needs. The remaining 10% that are outside of the service scope of your personal jet can be chartered. This the aviation equivalent of having eyes bigger than your stomach.
Buying private jets can be an intimidating process, but it’s one that should be approached with an open mind and a solid plan. There are industry professionals who are happy to help guide you through from the hangar to Hawaii (or wherever you feel like going). Keep an eye out for the next post where we’ll look into more bespoke aircraft tips.
These days, it’s more important than ever for your hotel to meet and exceed customer expectations. Guests have more choices than ever before; they want as much information as possible, don’t want to wait to book, and won’t put up with subpar service. After all, the top two reasons for customer loss are perceived poor treatment and company failure to quickly solve problems. Having hotel management solutions like our hotel reservations software can help you stay ahead of the curve and address potential pitfalls before they even occur. But while having a hotel property management system can keep things running smoothly, it’s important for your employees to understand why stellar customer service should be the top priority. Here are just a few reasons why you should be focusing on your customer satisfaction strategy:
- You need more than just a website
While hotel front desk software will make sure bookings are completed in a streamlined way, you need to make sure customers know about your business. It’s not enough to have just a basic website for your hotel anymore. You need a carefully curated web presence with visibility on many different sites and platforms. Most customers aren’t willing to take a gamble on a hotel that doesn’t provide a lot of information, so make sure you’re active on social media networking sites and review sites. It may also be in your best interest to work with online travel agencies or other travel websites so that you can reach a wider audience. When guests feel confident in booking their stay (and in any subsequent interactions) with you, you’re able to win them over before they ever arrive.
- Customers have higher expectations
In the digital age, customers expect to be able to book online with no issues. Most clients will make the assumption that if they run into problems just making their reservations, they’ll likely experience issues during their actual stay. Many will not even have the patience to make a phone call, opting instead to look elsewhere for their hospitality needs. That’s why we’ll bend over backward to make sure your hotel property management system is working when you need it. Peter Casey, General Manager at America’s Best Value Inn, notes that “hotels are a 24-hour business … and in some markets, you can’t wait five hours to get a resolution” for a problem with your software. We work in real-time to fix any issues that should arise to ensure that you’re always able to meet your customers’ needs and won’t miss out on business.
- Reviews hold much more weight
Travelers rely on reviews when making their bookings. So if you have negative reviews on reputable websites, the cards are already stacked against you. People are much more public about their ratings now, so you can’t afford to have any negative reviews. Problems need to be solved immediately, and there is no excuse when expectations aren’t met. Having a hotel property management system can help reduce the chance a problem will arise, but when one does, you need a system in place to address these concerns and provide a solution that will please your guests. One bad review can derail customer perception, and failure to respond can seal your fate.
If you need a way to improve your customer satisfaction rates, our hotel management system software can be an excellent option. For more information, get in touch with us today!
Are you looking to take a trip somewhere? Not even sure where you should go for your next vacation?
The best way to get started is to look for a review of the places that you are considering. There are travel review blogs all over the internet that you can use to do research on the destinations that are of most interest to you.
What is nice about travel reviews is that you are getting opinions from consumers who have spent their own money and time traveling to different destinations and then sharing what they experienced. This will help you gauge if a destination is a good fit for you or not.
Just keep in mind that reviews are totally based on personal experience and opinion, and may or not actually be an accurate depiction of the destination.
If you are looking for travel discounts, trip deals and info